You can submit comments or ask questions about the 495 Express Lanes Northern Extension study by email at 495NorthernExtension@vdot.virginia.gov or using the form below.
For questions related to existing Express Lanes in Virginia, contact the VDOT Customer Service Center:
1-800-FOR-ROAD (1-800-367-7623)
Virginia Relay Center (TTY Callers): 711.
For more information on Express Lanes currently operating on I-495 and I-95, visit:
www.expresslanes.com
For questions about your E-ZPass account or tolling, contact:
877-762-7824
Virginia Relay Center (TTY Callers): 800-828-1120
Automated telephone system is available 24 hours
Customer service representatives are available Monday - Friday, 7 a.m. - 7 p.m.
E-ZPass information is available at https://www.ezpassva.com/
Mail:
E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, Virginia 24422-1234
For media inquiries, contact:
Michelle Holland
Phone: 703-259-3378
Email: michelle.holland@vdot.virginia.gov
