You can submit comments or ask questions about the 495 Express Lanes Northern Extension study by email at 495NorthernExtension@vdot.
For questions related to existing Express Lanes in Virginia, contact the VDOT Customer Service Center:
TTY users can call 711.
For more information on Express Lanes currently operating on I-495 and I-95, visit:
For questions about your E-ZPass account or tolling, contact:
Virginia Relay Center (TTY Callers): 800-828-1120
Automated telephone system is available 24 hours
Customer service representatives are available Monday - Friday, 7 a.m. - 7 p.m.
E-ZPass information is available at https://www.ezpassva.com/
E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, Virginia 24422-1234