Contact Us

You can submit comments or ask questions about the 495 Express Lanes Northern Extension study by email at or using the form below.

For questions related to existing Express Lanes in Virginia, contact the VDOT Customer Service Center:
1-800-FOR-ROAD (1-800-367-7623)
Virginia Relay Center (TTY Callers): 711.

For more information on Express Lanes currently operating on I-495 and I-95, visit:

For questions about your E-ZPass account or tolling, contact: 
Virginia Relay Center (TTY Callers): 800-828-1120 
Automated telephone system is available 24 hours 
Customer service representatives are available Monday - Friday, 7 a.m. - 7 p.m.

E-ZPass information is available at

E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, Virginia 24422-1234

For media inquiries, contact:
Michelle Holland
Phone: 703-259-3378

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